Returns and Exchanges
We have a 100% refund policy.
If for any reason you feel that any of our baby parka™ products do not meet your expectations or needs, please send the original product in its original packaging with tags (within 15 days) to:
1298 Dundas Street East
We are confident that you will be very happy with your baby parka™ purchase, and we guarantee the quality of every item. If you would like to exchange or refund your items for any reason, please let us know and we will gladly help you with your return.
Please note that you must contact baby parka™ within 15 days of receiving your order if a refund/exchange is required. Contact us at email@example.com All refunds will exclude the original cost of shipping. Please include an email and address to receive your refund.
You may return most new, unopened items within 15 days of purchase for a full refund. All returned or exchanged products must be in new, unwashed, unused condition with tags and packaging unopened. Used, soiled, washed or unpackaged products will not be accepted for exchanges or returns.
After 30 days all sales are final. Return shipping costs is non-refundable and is the responsibility of the customer. A 15% re-stocking fee applies to all returns, to help cover the cost of credit card fees, packaging costs and staffing requirements.
We will however, pay the return shipping costs and remove the re-stocking fee, of course, if the return is the result of an error on our behalf or a manufacturer defect. It is important to carefully inspect your order immediately upon receiving it for any flaws or defects, once an item has been used in any way, it can no longer be returned. Please note that an incorrect order kept by a customer for more than 30 days can no longer be returned.
Refunds will only be accepted by email at firstname.lastname@example.org Refunds will be processed within four weeks. This time period includes the transit time to receive your order from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (5 - 10 business days).
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